FAQ

Kaiia caters to fashion-forward women who lead busy, dynamic lives. Our collections are designed to transition effortlessly from day to evening, offering the perfect harmony of style and comfort. We focus on versatile pieces that work for various occasions while maintaining sophistication and reliability.

Our collections include: Accessories, All In Ones, Dresses, Face + Body products, Jeans & Trousers, Jewellery & Watches, Knitwear & Sweats, Outerwear, Shorts, Skirts, Suits & Tailoring, Swimwear, Tops, and Underwear & Nightwear.

Our customers are style-conscious women who value both fashion and functionality. They appreciate accessible luxury, versatile wardrobe pieces, and reliable service that fits their dynamic lifestyles.

We proudly offer global delivery service to most countries worldwide. Please note that we are unable to deliver to some remote areas and parts of Asia due to logistical constraints.

We offer two shipping methods:

🚀 Standard Shipping:
• Cost: $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Perfect for when you need your new statement pieces sooner

🎁 Free Shipping:
• Cost: FREE on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Ideal for budget-conscious fashion lovers

Order processing typically takes 1-2 business days before your items are dispatched. You’ll receive tracking information once your order ships.

Yes! Once your order ships, we’ll send you tracking information so you can monitor your package’s journey to your doorstep.

We want you to love every Kaiia piece as much as we do. That’s why we offer a generous 15-day return policy from the date you receive your order. If any item doesn’t meet your expectations for style, comfort, or quality, we’re here to help.

Please contact our customer service team at [email protected] to initiate a return. Include your order number and the items you wish to return.

We carefully prepare each order, but if you receive damaged or incorrect items, please contact us immediately at [email protected] with photos of the issue, and we’ll resolve it promptly.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe.

Your payment method will be charged when you place your order. If any items are out of stock, we’ll contact you promptly about alternatives or refund options.

Each product page includes detailed size charts and measurements. We recommend comparing your measurements with our size chart to select the perfect fit for your Kaiia pieces.

Yes, our products are designed to be true to size. However, we always recommend checking the specific size chart for each item, as fit may vary slightly between different collections and styles.

We’re committed to offering accessible luxury with exceptional quality. Our collections feature carefully curated materials and craftsmanship designed to withstand the test of time while maintaining style and comfort.

You can create an account during checkout or by visiting our registration page. Having an account allows you to track orders, save favorites, and enjoy faster checkout.

Orders can typically be modified or cancelled within the first 2 hours after placement. Please contact us immediately at [email protected] if you need to make changes to your order.

Click on the “Forgot Password” link on the login page, and we’ll send password reset instructions to your registered email address.