Privacy Policy

At Kaiia Online Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and make purchases from our global fashion destination.

1. Information We Collect

To provide you with our premium shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, purchase history, preferences
• Demographic Information: Age range, location, fashion preferences for personalized shopping experiences

Technical Information

• Device Information: IP address, browser type, operating system, device type
• Browsing Data: Pages visited, time spent on site, products viewed, referral sources
• Location Data: General geographic location for currency and shipping calculations

2. How We Use Your Information

We use your information to enhance your shopping experience and provide our services:

• Order Processing: To process and fulfill your purchases, including payment processing and shipping
• Customer Service: To respond to your inquiries and provide personalized support
• Personalization: To recommend products that match your style preferences from our collections including Dresses, Knitwear, Outerwear, and other categories
• Marketing Communications: To send you information about new collections, special offers (like our 40% OFF promotions), and fashion updates (with your consent)
• Website Improvement: To analyze site usage and optimize your shopping experience
• Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We value your trust and only share your information in limited circumstances:

• Payment Processors: We share necessary payment information with our secure partners (Visa, MasterCard, JCB, PayPal) to process transactions
• Shipping Partners: We provide shipping addresses to our delivery services to fulfill your orders globally
• Service Providers: Trusted partners who assist with website operations, analytics, and marketing (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights, users, or business
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, and we implement robust measures to protect your data:

• Secure Storage: Your data is stored on secure servers with limited access
• SSL Encryption: All transactions are protected with 256-bit SSL technology
• PCI Compliance: We maintain full compliance with Payment Card Industry Data Security Standards
• Payment Security: Your payment details are never stored on our servers and are processed through our secure payment partners
• Data Retention: We retain your personal information only as long as necessary for business purposes or as required by law
• International Transfers: As a global retailer, your data may be processed outside your country of residence, always with adequate protection

5. Your Rights and Choices

You have control over your personal information:

• Access and Update: You can access and update your personal information through your account settings
• Marketing Preferences: You can opt-out of marketing communications at any time using the unsubscribe link in our emails
• Data Deletion: You may request deletion of your personal information, subject to legal requirements
• Cookie Controls: You can manage cookie preferences through your browser settings
• Objection Rights: You may object to certain processing of your personal information

To exercise these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for site functionality, shopping cart, and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site and improve our offerings
• Preference Cookies: Remember your style preferences and shopping choices
• Marketing Cookies: Used to deliver relevant fashion content and promotions (with your consent)

You can control cookie settings through your browser, though disabling some cookies may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place and that all transfers comply with applicable data protection laws.

8. Children’s Privacy

Kaiia Online Shop is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email. The “Last Updated” date at the top indicates when revisions were made.

10. Contact Us

Thank you for trusting Kaiia Online Shop with your personal information. We are committed to maintaining that trust while helping you discover sophisticated style with complete peace of mind.