Term and Conditions

Welcome to Kaiia Online Shop

Thank you for choosing Kaiia Online Shop. These Terms and Conditions govern your use of our website and services. By accessing our website and making purchases, you agree to be bound by these terms. Please read them carefully.

1. Our Products and Services

Kaiia Online Shop offers premium fashion collections including:

• Accessories
• All In Ones
• Dresses
• Face + Body products
• Jeans & Trousers
• Jewellery & Watches
• Knitwear & Sweats
• Outerwear
• Shorts
• Skirts
• Suits & Tailoring
• Swimwear
• Tops
• Underwear & Nightwear

Our collections are designed for fashion-conscious individuals who appreciate quality craftsmanship and contemporary style.

2. User Obligations and Responsibilities

Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information.

Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use any automated means to access our website without permission
• Impersonate any person or entity

Age Requirement

You must be at least 18 years old to make purchases on our website, or have the consent of a parent or guardian.

3. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Currency

All prices are displayed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already confirmed.

Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.

4. Shipping and Delivery

Shipping Methods

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping – Available on orders over $50 via EMS, delivered in 15-25 business days after shipment

International Shipping

We ship worldwide, excluding some Asian countries and remote regions. International customers are responsible for any customs duties, taxes, or other import fees.

Delivery Issues

While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs processing, or other factors beyond our control.

5. Returns, Exchanges, and Refunds

Return Policy

We accept returns within 15 days of delivery date, provided items are unworn, unwashed, and with all original tags attached. Customers are responsible for return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty or not as described:

• Underwear & Nightwear
• Swimwear (if the hygiene seal has been removed)
• Face + Body products
• Personalized or engraved Jewellery & Watches

Refund Processing

Refunds are processed within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable.

Exchange Policy

We happily exchange items for different sizes or colors, subject to availability. If your desired item is unavailable, we will process a refund instead.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Kaiia Online Shop or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Kaiia Online Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claim related to your use of our website or products shall not exceed the amount you paid for the product(s) in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the courts located in Los Angeles County, California.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information